Last updated
May 17, 2026
Who provides Audience Desk
Audience Desk is provided by Hashcode Fibration as a SaaS platform for radio and TV stations managing live audience messages.
Data we process
We process account details, workspace membership, billing records, provider connection metadata, and audience messages that a station chooses to ingest from connected channels such as Facebook, WhatsApp, and YouTube.
How platform data is used
Provider data is used only to deliver the Audience Desk service: displaying, organizing, moderating, clustering, shortlisting, reporting on, and routing audience messages for live production workflows. We do not sell provider data or use it for advertising.
Client control
Station administrators control which provider accounts and channels are connected. A station can disconnect a channel, request deletion, or close its workspace subject to operational, billing, legal, and security retention requirements.
Security and retention
Audience Desk stores production secrets outside source code, protects provider tokens, and scopes user access by role. Default provider-message retention is six months unless a contract, law, security incident, or deletion request requires a different period.
Contact
Questions about this policy can be sent through the contact page.