Last updated
May 17, 2026
Service provider
Audience Desk is provided by Hashcode Fibration as a SaaS platform for live audience message operations.
Authorized use
Customers must only connect provider accounts, pages, channels, phone numbers, and live streams they own, administer, or are authorized to manage. Customers must comply with Meta, Google, and other provider terms.
Live production workflow
Audience Desk is designed to ingest, moderate, cluster, shortlist, and present high-volume audience messages. It is not intended to operate as a mass one-to-one chat or automated reply platform unless such features are explicitly enabled in a paid package.
Trials and packages
Trial limits may restrict session minutes, stored messages, channel usage, and retention. Paid package access runs until the end of the purchased monthly or yearly period. Access does not renew automatically during the MVP unless a customer explicitly renews or enters a separate agreement.
Customer responsibilities
Customers are responsible for user invitations, role assignment, channel authorization, lawful use of audience content, and ensuring presenters and producers use message data appropriately during broadcasts.
Suspension and disconnection
Audience Desk may suspend access or disconnect channels if usage violates these terms, provider rules, security requirements, payment status, or applicable law.
Contact
Questions about these terms can be sent through the contact page.